Hyundai Certified Collision Repair Centre 
Our 24/7 Help Line: (905) 303-1342

Auto Collision Accident Procedure Guide

You've been in a car accident. What do you do? Even the best drivers get into accidents, let us guide you through the process. 

Stop. If your vehicle is involved in an accident and you do not stop, you may be subject to criminal prosecution.

Call the police if anyone is injured, if the total damage to all the vehicles involved appears to be more than $2,000, or you suspect that any of the other drivers involved are guilty of a Criminal Code offence (such as driving under the influence of drugs or alcohol). Follow the instructions given to you by the emergency operator. Police will arrive as soon as possible. Do not try to move anyone injured in the accident -- you may aggravate their injuries.

If no one is injured and total damage to all the vehicles involved appears to be less than $2,000, call a Collision Reporting Centre within 24 hours. These centres are police facilities created to assist motorists in reporting motor vehicle accidents. At the reporting centre you will complete a police report, damage to the vehicle will be photographed. Call Maple Hyundai's 24/7 body shop line at (905) 303-1342, inform them that you have been in an accident and ask for help on how to locate the Collision Reporting Centre nearest to you.

If it is safe to do so, get out of your car. If you have access to a digital camera or a cell phone, you should use it to take pictures of the scene.

When it is safe, move your vehicle to the side of the road, out of traffic. If your vehicle cannot be driven, turn on your hazard lights or use cones, warning triangles or flares, as appropriate.

Record as much information as possible. Fill in the Accident Worksheet, which is in your new car package, to help you remember what happened and to log all necessary details. You may also use your cell phone to audio and video record as much information as possible. PLEASE NOTE: Collect insurance information (insurance company and policy number), driver's license and ownership information.

Call your insurance company as soon as possible after the accident. Inform them what happened and that the car will be repaired at Maple Hyundai's authorized collision centre. It is your right to have your vehicle repaired at a collision centre of your choice. Your insurance company cannot pressure you to repair your vehicle at a non-certified collision centre. For more information or assistance on filing an insurance claim with your insurance company, call Maple Hyundai's body shop at (905) 303-1342, we are available 24/7. Our collision advisor will assist you in every step of the claims process.